Drako Tech Privacy Policy
Drako Tech’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Drako Tech anytime you interact with Drako Tech, such as when you visit our website, when you purchase Drako Tech products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Drako Tech, and we go to great lengths to protect it. Please note that this privacy policy does not apply to data and video recorded by Drako Tech. The privacy of customer recorded data is covered by our Terms of Service.
Because Drako Tech is a global company, your personal information may be shared with other Drako Tech offices or subsidiaries around the world. At Drako Tech we recognize that privacy is important. This Privacy Policy applies to all of the products, services and websites offered by Drako Tech Inc. or its subsidiaries or affiliated companies; collectively, Drako Tech’s “services”.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or email us at [email protected]
Why do we collect personal information?
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to or need to learn about.
Information we collect and how we use it
We offer a number of services and information that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we may collect information such as:
1) Information you provide – When you make a Drako Tech purchase, sign up for an account on our website, request an evaluation unit, request a newsletter, or otherwise contact us or provide us information, we ask you for personal information (such as your name, email address and an account password).
2) For certain services, we also request credit card or other payment account information. We may combine the information you submit under your account with information from other Drako Tech services or third parties to provide you with a better experience and to improve the quality of our services.
3) Cookies – When you visit Drako Tech website, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking trends.
4) Log information – When you access Drako Tech services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
5) User communications – When you send email or other communications to Drako Tech, we will retain those communications to process your inquiries, respond to your requests, and improve our services.
6) Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to Drako Tech to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices, and we encourage you to read their privacy policies.
7) Links – Drako Tech may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our technology.
8) Other sites – This Privacy Policy applies to Drako Tech services only. We do not exercise control over other sites displayed as links. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
9) We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
10) When you interact with Drako Tech, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Drako Tech products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
11) We also collect information for market research purposes — such as your occupation, company type, and where you our products — to gain a better understanding of our customers and thus provide more valuable service.
12) We collect information regarding customer and partner activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
13) We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Drako Tech’s products.
14) In the event that your employer has a written agreement with Drako Tech governing access to Drako Tech information or programs, Drako Tech may use your Personal Information to verify compliance with the agreement, log software licenses granted, track software downloaded from those pages, or track usage of other applications available on those pages.
Drako Tech processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party.
Choices for personal information
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Drako Tech features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case Drako Tech may not be able to provide those services to you.
Information sharing
Drako Tech only shares personal information with other companies or individuals outside of Drako Tech in the following limited circumstances:
1) We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
2) We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
3) We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Drako Tech, its users or the public as required or permitted by law.
4) We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.
5) We may share with our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Drako Tech to make certain personal information about you available to companies that Drako Tech has a strategic relationship with or that perform work for Drako Tech to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Drako Tech’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Drako Tech website.
Please contact us at the address below for any additional questions about the management or use of personal data.
Enforcement
Drako Tech regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Drako Tech treatment of personal information by contacting us through this website.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant.
Use of Email Addresses
You may not copy email addresses that you find on our Web site and/or email or any other correspondence and publish them in any electronic or other means for the purposes of adding to a mailing list or selling to others for any purposes including but not limited to email campaigns or lead generation.
Questions
If you have questions regarding our privacy policy, please contact us at [email protected]